Briefing Note: Key Trends and Insights to Maximize Your Knowledge '25 Experience
Heading into Knowledge '25, ServiceNow demonstrates strong momentum, exceeding Q1 expectations (22% CRPO growth) driven by its unified platform strategy ("OS for the enterprise"). Agentic AI is central, with the Yokohama release (AI Orchestrator/Studio) accelerating adoption (4x PRO+ deals) and delivering efficiency gains. Strategic acquisitions (Moveworks, Logik.ai) further bolster AI and CRM capabilities beyond IT.
ServiceNow: Q1 Performance Shows Platform Strength and AI Momentum
ServiceNow's Q1 2025 results exceeded expectations with 22% CRPO growth and 72 million-dollar deals. The company is seeing accelerated adoption of its AI solutions, strong growth in public sector and manufacturing verticals, and successful expansion beyond IT into CRM and business workflows.
Leading the Charge in AI Agents
ServiceNow acts as a control tower for AI transformation across enterprises, managing end-to-end processes involving people, data, and systems. The company's unique single data model and platform make AI operations fast, secure, and cost-effective.
Unleashing the Power of Agentic Agents
In the ever-evolving landscape of artificial intelligence and automation, the concept of Agentic Agents has emerged as a groundbreaking paradigm. At TQ Starling, we harness the remarkable potential of these agents to orchestrate complex tasks with unparalleled efficiency.
Clash of the Titans
In the sprawling battleground of agentic agents, Microsoft and Salesforce are clashing swords, each eager to claim the throne of automation and AI integration.